Vice President challenges civil servants to deliver quality service

LUSAKA – Vice President Mutale Nalumango has issued a clarion call to civil servants across Zambia, urging them to redouble their efforts in delivering quality public services with unwavering commitment and diligence. Speaking at a recent engagement, Mrs. Nalumango underscored the pivotal role the civil service plays as the backbone of national development and the primary interface between the government and its citizens. Her remarks come at a time when the New Dawn administration is keen on reforming the public sector to enhance efficiency, transparency, and accountability. The Vice President's message resonates deeply with the government's broader agenda of improving service delivery in critical sectors such as health, education, and infrastructure. She stressed that the effectiveness of government policies and programmes hinges directly on the dedication and professionalism of civil servants. "The government relies heavily on your commitment to ensure that the services we promise our people are not just delivered, but delivered with the highest standards of quality and integrity," Mrs. Nalumango stated, appealing to public sector employees to embrace a culture of proactive problem-solving and citizen-centric service. This renewed emphasis on performance and commitment within the civil service is not without historical context. For years, concerns have been raised regarding issues such as absenteeism, bureaucratic delays, and, in some instances, corruption within various government departments. The current administration has made it clear that it expects a paradigm shift, moving away from a perception of the civil service as merely an employment avenue to one of a dynamic, results-oriented engine of national progress. The Vice President's challenge serves as a direct reminder that public office is a sacred trust, demanding unwavering dedication to the welfare of the Zambian people. To support this drive for improved service delivery, the government is expected